Dermatology Institute

I recently went to get a disgusting skin tag removed that
I was so happy to hear that dermatology institute did this on a cash basis since my insurance had a 6-8 month waitlist , I couldn't wait .
Quickly I started researching and came across Dermatology institute
I know it's not covered by insurance since this is considered cosmetic , I just wanted it gone and felt the price was reasonable .
I saw Dr. McKesey ,as soon as she walked in the door her energy and personality was amazing . What a joy to have her as my first office visit . I will be back maybe for some other services .

I'd like to add a few tips before you head to this office
The parking is meter around the office so bring your quarters
The building states the office is on the second floor on directory . I went to 2nd floor and their was no sign on office door saying go to third floor . I waited 30 min outside until I called office and they said we are 3rd floor maybe this is a recent change

Double check and ask questions on fees just for your own sake . On the contract it states they will add an extra $150 on top of procedure , I was a bit confused but I'm glad I asked .
Other than that I more positives than negatives for this one .

This facility needs to replace EVERYONE who works at the front desk because none of them know what is going on or how to properly schedule patients.
I have been prescribed acutane and the government requires you to come in exactly every 30 days in order to get a new 30 day supply.
Well I had my appointment and had to reschedule it's few days later. when I called to reschedule, I let the person who answered know that I was on acutane and wanted to make sure I was allowed to reschedule my appointment. They confirmed yes. I asked again multiple times and they confirmed.
Guess what, when I went in for appointment today the doctor told me "sorry since you didn't come at 30 days, you have been kicked out the program so I can't give you a new 30 day supply. You will have to sign up again for the program and come back in 30 days for a new prescription"
ARE YOU SERIOUS?! can't express how mad I am that I will now regress for 30 days and all my acne will return

Wonderful practice!!! Dr Rullan has the best bed side manner and he always goes above and beyond. He takes his time and explains everything. He Is very honest and prices are reasonable , considering the top notch skill set he has.
I always look forward to learning about the new techniques the Doctor has and this is the only place that doesn't hurt when I get my lips done!! I will be going to get my mini face lift soon. My friend had hers done by Dr. Rullan and she looks amazing.

Not sure at this time, but they might have a professional working relationship with The Institute for the Very Very Nervous.

Please please please try and properly train your front staff. As a new patient it was a nightmare. Scheduling coordinator I spoke with first had no idea as to what insurances were accepted. Took all my information down, & said I would get a call back from him to confirm on insurance. I was given an appt date and time as well. Told to arrive 45 min before my 0800 appt to fill out NP paperwork. He did call back why was appreciated but I was in a meeting. The call was to confirm my DOB as he forgot. I called back and spoke with another scheduling coordinator who took down info requested. Never received a call. Although he was not rude he had no clue what he was doing and I tried my best to be patient as we are all new at one point. (I hope this was the case.) Weekend passed nothing so I called Wednesday to find out I wasn't scheduled or even entered in the system. No big deal, it was a holiday weekend and I work in the medical industry & wanted to be understanding. Gave all my info once again, I was told since I had an HMO my insurance needed to be verified since initially the first time around they never got back. Great, understandable but I explained I had a PPO. So I was scheduled. Awesome, finally. Day does by and I get a call from office telling me I was over booked and appt needed to be rescheduled. Mind you I already requested morning off from work. I decided to CX all together as it was one after another just to schedule an appt.

We're human, I get it but from being very excited to be a treating patient I ended up being frustrated.
We make mistakes, we're all learning but it shouldn't take this long to make an appt. The front office is the face of a clinic. Any establishment at that. There is no reason why anyone should be thrown on a phone to complete job duties they're unsure of. Confidence is very important and if more training is required to make either F2F or phone contact more pleasant please consider it.

2 stars are for the initial coordinator actually being polite on the first call despite the lack of knowledge to the office.

Not only is Dr. Peter Rullan a very talented aesthetic eye, he is also a very kind and caring man who truly wants to improve your skin. I have seen Dr. Rullan three times. The first time I went I purchased a package that included subcision, filler, TCA cross and laser treatment. I believe he calls it the Quattro treatment. I had very significant improvements in my skin. It really helped my confidence. I saw him again for the same package and then twice to refill the filler in my acne scars. The packages are reasonably priced, he does not price gouge you. He has so much experience and has had a hand in inventing some of the treatments derms use across the country, if not outright inventing them himself (phenol peel). I was really insecure about my skin before I met Dr. Rullan and I am so thankful for his work. He will take care of you!

I'm new to finding a dermatologist and understanding what services are offered. I asked for a referral from a friend and she recommended Dr Jennifer Rullan. I booked an appointment to get some nasty ski tags removed. Once I was there the staff made me feel comfortable knowing this was my first time. I'm 43 and trying new thing is still intimidating.

Dr Jennifer Rullan was so friendly and outgoing I had no problem being open with her. She put me to ease numbed my face so fast I didn't even feel the needle. She lasered my skin tags and got some stubborn brown spots off my face. The healing process took a few days, but I was fine. My skin healed beautifully. She was gentle and knew exactly what she was doing. My face looks younger and fresh since coming here I couldn't be happier. Thank you Dr Rullan.

In the 22 years that I've been going to dermatologists - since removal of a mole found melanoma cells - no other physician has come close to the professionalism, respect and care demonstrated by Dr. Jen Rullan. The office staff are welcoming and responsive and model Dr. Rullan's commitment to treat each patient as family. I go to the new location for Dermatology Institute in Coronado - very clean and welcoming! So thankful I found her!

Dr. Jennifer Rullan is arrogant and over confident; the worst kind of health care professional. My daughter has seen multiple top tier derms in the past 17 years. Never have I dealt with someone who had such little interest in my daughters individual situation. She didn't ask much about her background or lifestyle. She tried pushing for my teen to receive some type of pharmaceutical injection every 2 weeks. When I mentioned I would review the research, no previous Derm had recommended such a thing, she was clearly offended. As a healthcare provider myself, I encourage all my patients to become well informed. It's a red flag if your provider has a big ego and discourages this. She encouraged my daughter to take melatonin because, "...in the US we don't produce enough." I'm assuming this was her clumsy way of referring to the fact that our circadian rhythms have been disrupted due to artificial lights and devices. Little does she know, we are obsessive over maintaining a very healthy circadian rhythm- exposing ourselves to natural sunlight and physical activity in the morning, turning lights low and below eye level in the evenings, etc.; my teen doesn't need to take exogenous melatonin. My daughter was seeing a great dermatologist in Orange County before moving back to San Diego. Looks like we're just going to have to make the longer drives for better care.

Covid-friendly. Yes they are still open.

Have seen 75%+ improvement on my acne scars thanks to this place! This place changed my life for the better. Message me if you'd like to see photos of my improvement. I can also tell you how to get a $25 discount.

Procedures i've completed at this office:
4 subcisions
3 microneedling + PRF
5 juvederm injections
1 vbeam
2+ salicylic acid peels

I have been to 3 other doctors for my acne scars, and Dr Rullan is the only one who delivered incredible results. The procedures are a major expense for many, but the pricing is reasonable for this type of treatment.